FQA

1. What is Letsplay?

Letsplay is a plush toy brand dedicated to providing emotional comfort through high-quality toys. Our products include animal plush toys, vinyl plush dolls, anime plush toys, plush dolls, and AI smart toys, all designed to bring joy to kids, collectors, and adults alike.

2. Are Letsplay toys safe for children?

Yes! All Letsplay products are certified with the CHILDREN’S PRODUCT CERTIFICATE (CPC) and have passed U.S. CPC testing. Every toy meets U.S. regulatory requirements, so you can feel confident about safety and quality.

3. How quickly will my order ship and arrive?

We typically ship orders within 2 business days, and delivery usually takes 5–10 business days within the U.S.

4. What should I do if I have a problem with my product?

If you experience any product-related issues after receiving your order, please contact us promptly. Our customer service team will respond within 12 hours and work to resolve the issue quickly.

5. Do Letsplay products come with a warranty?

Yes! All our products come with a one-year warranty. Any defective or damaged items can also be returned or exchanged free of charge within 30 days.

6. How should I clean my plush toy?

For most plush toys, we recommend spot cleaning with a damp cloth and mild soap. Toys with vinyl faces, electronics, or AI components should not be machine washed. Always refer to the care instructions on the product label.

7. What is a Vinyl Face Plush Doll?

A Vinyl Face Plush Doll combines a soft, huggable plush body with a detailed vinyl face, creating a unique collectible that’s both cuddly and display-worthy.

8. What are AI Smart Plush Toys?

AI Smart Plush Toys incorporate interactive technology, allowing them to respond to touch, voice, or movement, making playtime more engaging and emotionally rewarding.

9. Can I follow Letsplay online for updates?

Yes! Stay connected with us on YouTube, Instagram, TikTok, and Facebook for the latest product releases, promotions, and company news.

10. Do you ship internationally?

Currently, Letsplay primarily ships within the United States. International shipping may be available in the future—sign up for our newsletter for updates.

11. How can I contact Letsplay?

You can reach us via our website contact form or email[letsplaytoy2025@outlook.com]. We value your feedback, questions, and suggestions, and we aim to respond within 12 hours.